Welcome to Easy Pay!
Like many other medical offices, South East Bay Pediatric Medical Group is implementing a program called “Easy Pay,” where your credit card will be securely on file with a reputable processing company. This is similar to checking into a hotel or renting a car where the first thing you are asked for is a credit card, which is imprinted and later used to pay your bill.
Your credit card information will be held safely, encrypted and secured with Singular Payments. No one in our office will have access to your credit card information except for the last 4 digits of your credit card so the card we have on file for you can be recognized.
This will be an advantage to you since you will no longer have to write out and mail checks, or give us your credit card number over and over again. This will also reduce the number of statements you receive in the mail.
Using this system benefits all of us by helping keep the cost of health care down. We are accepting Visa, MasterCard, Discover, and American Express, as well as HSA and FSA cards at this time.
How the process works
Once an insurance company has processed and paid their portion of a claim, there is often a patient (parent/guarantor) responsibility for an additional amount due to:
- Deductible not yet being met.
- Co-pay or Co-insurance being applied to the charges.
- Insurance company deeming a service not a covered benefit.
- Insurance policy not being in effect on the date of service.
- Newborn or older child not being added to the policy.
There will be no processing of your card until your insurance(s) has processed the claim and has notified us of the remaining balance owed by you. As a courtesy, you should receive a statement to the postal address of the guarantor on file in our system giving you the option to pay any balance by cash, check or credit card. If you have not settled your balance after 14 days of the 1st statement date, we will run the card on file for the full family balance. An email receipt will be sent to the you if we have your email address on file. If you have any questions regarding the balance shown on the EOB it is your responsibility to call our billing office before the card is charged.
Starting January 1, 2019, signing up for “Easy Pay” is a requirement for all of our families in the following scenarios:
- Patients who have been terminated for an outstanding balance but who are returning after full payment of the balance due
- Patients who continue to have an outstanding balance after insurance has already been billed and who have been sent 3 statements already for their share of their bill (co-pay, deductible, co-insurance, services not covered, etc…)
- Families who have already been sent to collections for not paying their bills.
For your convenience and at your request only, copays, school forms fees and other charges can also be made to your card on file as well. Please keep in mind that this program will not compromise your ability to dispute a charge or question your insurance company’s determination of payment. Should you feel that an error was made with any charge to your card, you may contact our billing office at (510) 296-0299. If you have any questions about this payment policy or need to make special arrangements, please do not hesitate to contact us at 510-792-4373.
Credit Card on File Security
Our credit card merchant service processor, Singular Payments, enables credit, debit, and/or Health Savings Account card information to be stored in their system in an encrypted, secure manner called Tokenization.
Tokenization protects your credit card data and greatly reduces the likelihood of theft by replacing the sensitive card information with randomly generated IDs called “tokens”, which are useless to hackers if the Singualr Payments system were to be compromised.
Once stored, the only personal account information visible is the name on the card, the expiration date, and the last 4 digits of the card number. The secure online portal used to store and securely access this information has been thoroughly vetted per the strict data retention and retrieval rules required by the banking industry, payment processing networks and the card brands (VISA, MasterCard, Discover and American Express.)