Last updated: 03-17-20
South East Bay Pediatrics is well aware of the spread of COVID-19 (Coronavirus) and is taking appropriate steps to protect both our patients and staff. Please review our updated policies below.
It is extremely important to contact us BEFORE coming to our office if your child is experiencing symptoms including fever, cough, or shortness of breath AND you know they have been exposed to the COVID-19 virus either by travel to an area of risk (China, Iran, Italy, South Korea, or Japan) within the last 14 days or by contact with someone known to be infected with COVID019 within the last 14 days. This will allow us to advise you on the best course of action for your child.
Official health resources
Recommendations are evolving. Please review the latest recommendations by looking at the CDC website and/or the local public health departments depending on your country of residence (Alameda County or Santa Clara County).
Keeping your family healthy
The best way to prevent infection is to avoid being exposed to the virus. Here are a few other things you can do to keep your family healthy and help prevent the spread of COVID-19:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer. Look for one that is 60% or higher alcohol-based.
- Keep your kids away from others who are sick or keep them home if they are ill.
- Teach kids to cough and sneeze into a tissue (make sure to throw it away after each use!) or to cough and sneeze into their arm or elbow, not their hands.
- Clean and disinfect household objects and surfaces in your home.
- Avoid touching your face; teach your children to do the same.
- Avoid travel to highly infected areas.
New policies, effective March 16, 2020
Due to the Coronavirus pandemic, South East Bay Pediatrics has been implementing measures to reduce the threat of infection to protect our patients and their families. These measures are intended to limit contact between patients, to facilitate social distancing, and to keep our office as safe and sanitary as possible for all patients. We anticipate that these measures will continue to evolve as the Coronavirus landscape changes. We will keep you updated of these changes. As of March 16, 2020 we ask that you adhere to the following policies and measures:
- Effective March 10, 2020 the 8 AM Drop-In Clinic has been suspended until further notice.
- If you need to make an appointment, call our office. Walk-ins are not accepted at any time. If you walk in without an appointment, you will be asked to return to your car and call our office to allow us to do proper screening and provide you the appropriate appointment to protect you and others.
- In order to align with the governor’s Shelter in Place order and limit patients/caregivers in the office, all well-checks for patients 24 months and older are being rescheduled.
- It is still very important for patients under 24 months of age to be seen for their routine well-check appointments in order to receive vaccines. In order to protect all patients and their families, all well-check appointments are being scheduled for the morning only. Well-checks will also be restricted to specific rooms in the office in order to minimize transmission of infections. No sick visits are being scheduled in the morning unless there is an emergency. Vaccines will also be given in the patient’s rooms to minimize contact even between well patients. We do ask that you limit the number of people accompanying your child to their appointment, especially if there is a sick family member. No sick family members should come into the office. This policy will be in place at least for the next 3 weeks until April 7, 2020. If you are scheduled for a routine well-check but your child develops a cold, runny nose, congestion, cough, and/or fever, please call us right away before coming to your appointment.
- Urgent sick visit appointments will only be offered in the afternoon. If your child has a cough, runny nose, congestion, and/or a fever 100.4 or higher and you wish your child evaluated, please call us in advance. For this appointment, you will be asked to wait in your car and call our office upon arrival in our parking lot. Once we are ready to bring you into the office, you will be met and escorted through a different entrance to minimize exposure to other patients. Patients and other family members accompanying them for the appointment should wear a mask if available. Sick patients without a mask will be given tissue to cover their mouth and nose. We do ask that you limit the number of people accompanying your child to their appointment. No sick family members should accompany your child to this appointment. This process will ensure that anyone who may pose a risk of infection remains at a safe distance from other patients in our waiting rooms.
- Patients without symptoms can be checked in as per the usual procedure. Patients will be roomed as quickly as possible to minimize contact with other patients, even other patients without symptoms. If no room is immediately available, patients can wait in their cars until a room is ready. Leave us a phone number where we can reach you. Please make sure that you are ready to come in as soon as you are called.
- For any appointment, no matter your reason for the appointment, we request that you bring as few family members to the appointment as possible. This especially applies to other family members of any age who may be sick or ill, grandparents who are more vulnerable to the Coronavirus, and other family members with underlying chronic medical problems.
- Due to supply shortages, we cannot offer masks to patients. We recommend anyone with respiratory symptoms or fever and their family members wear a mask in the office if they have them. If not, we will give you tissue to cover your mouth and nose to prevent the spread of respiratory droplets.
- COVID-19 testing is available but there are currently limited resources to test extensively. We are currently only able to test patients at highest risk as defined by our local public health guidelines.